Terms & Conditions – PetGrill.com

Effective Date: [08-09-2025]

Welcome to PetGrill.com. By accessing or using our website, you agree to comply with these Terms & Conditions (“Terms”). Please read them carefully before using our platform.

1. About PetGrill.com

PetGrill.com is an online marketplace that connects pet owners with professional service providers across India. We do not directly provide pet care, grooming, or veterinary services. Instead, we act as a facilitator between customers and independent professionals who list their services on our platform.

2. User Eligibility

  • You must be at least 18 years old to use our services.
  • By using PetGrill.com, you confirm that all information provided is accurate and truthful.

3. Services Offered

  • For Pet Owners: Access to pet care, grooming, training, boarding, and veterinary services offered by professionals.
  • For Service Providers: A platform to list and promote your services to pet owners.
  • Subscriptions: We offer both free and paid subscription plans for service providers. Paid plans may include added visibility, premium listings, and exclusive features.

4. Bookings & Payments

  • Pet owners can book services through our platform.
  • Payments for services are processed via secure third-party gateways.
  • PetGrill.com is not responsible for the quality, timeliness, or outcome of services provided by independent professionals.

5. Cancellations & Refunds

  • Cancellations and refunds are subject to the individual service provider’s policy.
  • PetGrill.com does not guarantee refunds unless explicitly mentioned by the service provider.
  • Subscription fees (for service providers) are non-refundable, unless otherwise specified.

6. Responsibilities

  • Pet Owners: Ensure accurate details while booking services and follow all safety instructions provided by service providers.
  • Service Providers: Must provide genuine services, maintain professional standards, and comply with local regulations.
  • PetGrill.com: Acts only as a platform and is not liable for disputes, damages, or losses arising from services provided.

7. Subscriptions for Service Providers

  • Free Plan: Basic listing of services.
  • Paid Plan: Premium visibility, additional features, and promotional support.
  • Subscription fees must be paid in advance and are billed monthly or annually (as selected).

8. Limitation of Liability

PetGrill.com shall not be held liable for:

  • Injuries, accidents, or damages during pet care or grooming sessions.
  • Misrepresentation or misconduct by service providers.
  • Technical issues, delays, or interruptions on our website.

9. Intellectual Property

All content, logos, trademarks, and materials on PetGrill.com are owned by us or our partners. You may not copy, reproduce, or distribute without prior written consent.

10. Termination of Accounts

We reserve the right to suspend or terminate any account if a user:

  • Provides false information.
  • Violates these Terms.
  • Misuses the platform in any unlawful way.

11. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Patna, Bihar.

12. Contact Us

For questions about these Terms & Conditions, please reach out to us:

📧 Email: info@petgrill.com
📍 Address: Sipara, Patna, Bihar – 800002

🐾 At PetGrill.com, we provide a trusted marketplace that connects loving pet parents with verified professionals – making pet care easier, safer, and more reliable.