Service Provider Guidelines

Effective Date: [08-09-2025]

At PetGrill.com, our mission is to create India’s most trusted platform for pet care and grooming services. To achieve this, we rely on our community of professional service providers—groomers, trainers, veterinarians, boarders, walkers, and more.

These Service Provider Guidelines outline the standards, responsibilities, and policies that all professionals must follow when offering services through our platform. By registering as a service provider on PetGrill.com, you agree to comply with these guidelines.

1. Who Can List on PetGrill.com?

We welcome professionals from across India who offer services such as:

Pet grooming and spa treatments
Pet training and behavior correction
Veterinary care and health check-ups
Pet boarding, day care, and walking
Nutrition, food, and accessory consulting

Eligibility Requirements:

Must be 18 years or older.
Must provide accurate business and personal details during registration.
Must have relevant skills, certifications, or professional experience in handling pets.
Must comply with local, state, and national regulations related to pet care.

2. Honesty & Transparency in Listings

Provide clear, accurate, and truthful information about your services, pricing, and availability.
Do not make false claims or misleading promises.
Upload only authentic images of your work, facilities, or services.
Clearly mention any special requirements (e.g., vaccination proof for pets before boarding).

3. Professionalism & Conduct

Treat every pet with kindness, care, and respect.
Maintain high standards of hygiene, safety, and comfort during services.
Be punctual and reliable for every confirmed booking.
Communicate politely and professionally with pet owners at all times.
Avoid discrimination based on race, religion, gender, or personal background.

4. Service Quality Standards

Ensure all grooming equipment, tools, and facilities are clean and sanitized.
Provide safe and secure environments for pets under your care.
Follow humane practices only—no use of harmful tools, aggressive handling, or unsafe training methods.
Stay updated with modern pet care practices and continuously improve your skills.

5. Pricing & Payments

Clearly list your service prices on your profile.
Avoid hidden charges or last-minute price changes.
Accept payments only through PetGrill’s secure payment system (when applicable).
Any refund or cancellation must follow the Refund & Cancellation Policy of PetGrill.com.

6. Subscriptions & Membership

Free Plan: Allows you to list your services with basic visibility.
Paid Subscription Plans: Provide premium listing benefits such as featured placement, marketing support, and more.
Subscription fees are non-refundable once billed.
Service providers are responsible for maintaining active subscriptions if they want premium benefits.

7. Communication with Customers

Confirm bookings promptly and update availability regularly.
Respond to customer messages within a reasonable time frame (ideally within 12 hours).
Inform customers in advance if you are unable to attend a confirmed booking.
Never request personal payments outside the PetGrill.com platform.

8. Cancellations by Providers

Avoid unnecessary cancellations, as they may impact customer trust.
If you must cancel, inform the pet owner as early as possible.
Repeated cancellations without valid reasons may result in account suspension or penalties.

9. Safety & Compliance

Follow all local laws and regulations regarding animal welfare.
Ensure facilities (boarding, grooming salons, etc.) are safe, clean, and properly maintained.
Do not accept pets that may pose a serious safety risk without proper assessment.
Maintain necessary licenses and permits if required in your region.

10. Reviews & Ratings

Customers may leave reviews after using your services.
Do not manipulate, fake, or pressure customers for positive reviews.
Use feedback constructively to improve service quality.

11. Prohibited Conduct

The following actions are strictly prohibited on PetGrill.com:

Listing false or duplicate services.
Using the platform to advertise unrelated businesses.
Sharing personal or financial details to bypass PetGrill’s platform.
Harassment, abusive language, or unprofessional behavior.
Engaging in fraudulent or illegal activities.

Violation of these rules may lead to temporary suspension or permanent removal from PetGrill.com.

12. Dispute Resolution

In case of disputes with pet owners, try to resolve issues directly and professionally.
If no resolution is possible, PetGrill.com may step in as a mediator.
Our decision will be based on fairness and available evidence, but we do not guarantee refunds for either party unless justified.

13. Liability Disclaimer

As a service provider, you are solely responsible for the quality and safety of your services.
PetGrill.com acts only as a marketplace and is not liable for damages, injuries, or disputes arising from your services.
You agree to indemnify PetGrill.com against any legal claims resulting from your actions or services.

14. Account Suspension & Termination

We may suspend or terminate a service provider account if:

False or misleading information is provided.
The provider repeatedly violates platform rules.
Complaints from customers are consistent and serious.
Illegal or harmful activities are reported.

15. Continuous Improvement

PetGrill.com may update these guidelines from time to time to maintain high standards. All providers are expected to review and comply with the latest version.

16. Contact Us

For questions about these guidelines or help with your account, please contact us:

📧 Email: info@petgrill.com
📍 Address: Sipara, Patna, Bihar – 800002

🐾 At PetGrill.com, our goal is to create a safe, reliable, and professional marketplace where pets receive the best care and providers build long-lasting trust with customers. By following these guidelines, you help us achieve that vision.