Privacy Policy – PetGrill.com

Effective Date: [08-09-2025]

At PetGrill.com, we value your trust. Protecting your personal information is our top priority. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services. By accessing PetGrill.com, you agree to the practices described below.

1. Information We Collect

When you use PetGrill.com, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing details, and address.
  • Pet Information: Pet’s name, breed, age, health details (if shared while booking services).
  • Service Information: Details of bookings, payments, and feedback.
  • Technical Information: IP address, browser type, cookies, and usage data to improve our platform.

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage pet care and grooming services.
  • Connect you with verified service providers across India.
  • Process bookings, payments, and customer support requests.
  • Send important updates, promotions, or service reminders.
  • Improve user experience and website performance.

3. Sharing of Information

We respect your privacy and do not sell or rent your personal information. We may share your details only in the following cases:

  • With service providers (groomers, trainers, vets, etc.) for fulfilling your bookings.
  • With payment gateways to process secure transactions.
  • When required by law enforcement or government authorities.

4. Data Protection & Security

  • We use SSL encryption and industry-standard measures to safeguard your data.
  • Only authorized personnel have access to personal information.
  • While we take all precautions, no online platform can guarantee 100% security.

5. Cookies Policy

PetGrill.com uses cookies to enhance your browsing experience. Cookies help us remember your preferences, improve navigation, and provide personalized content. You can disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

As a user of PetGrill.com, you have the right to:

  • Access and update your personal information.
  • Request deletion of your data (subject to legal obligations).
  • Opt out of promotional communications at any time.

7. Third-Party Links

Our website may contain links to third-party sites. Please note that PetGrill.com is not responsible for the privacy practices of external websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Please review it periodically to stay informed.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: info@petgrill.com
📍 Address: Sipara, Patna, Bihar – 800002

🐾 At PetGrill.com, your trust means everything. We’re committed to keeping your personal and pet information safe, secure, and private.